COVID Safe Ticketing Guide

Important Information

Queensland Government health restrictions now allow 100% capacity for indoor events. While seated in the venue, the 1.5-metre distance between booking groups no longer applies, so it is essential you remain in your allocated seat for contact tracing purposes. When moving through our venue and using our facilities, please continue to practice social distancing.

Wearing a mask is recommended in situations where you may not be able to maintain physical distancing such as entering and exiting theatres or moving through areas where lots of people are gathered. Keep a mask with you, so that if you get into one of those situations, you have some added protection.

Purchasing tickets

   
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At Tanks Arts Centre, CPAC Theatre and the CPAC StudioBuy together, to be together
Choose your own seats. You cannot sit where you like or move seats.

At Munro Martin Parklands
Choose your own zone. You may sit where you choose inside your zone. You cannot move zones.

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Contact details are required
At the time of booking, you will be asked to provide the full name, mobile number and residential addresses of everyone in your group. 

At the event

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Have your ticket ready
Have your ticket ready on your phone or print at home ticket ready for scanning.
 
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Seating allocation
At Tanks Arts Centre, CPAC Theatre and CPAC Studio
Choose your own seats. You cannot sit where you like or move seats.

At Munro Martin Parklands
Choose your own zone. You may sit where you choose inside your zone. You cannot move zones.


Covid Safe Venue Guides

Cairns Performing Arts Centre

Tanks Arts Centre


Covid Safe Terms and Conditions

IMPORTANT: Due to COVID-19, additional Terms and Conditions of Sale now apply to all bookings.

Please read the following terms and conditions, which are in addition to the regular Terms and Conditions, prior to purchasing your tickets.

Purchasing tickets

  • To purchase tickets, you must provide the following contact details for everyone attending: Full name, mobile number and residential address
    • Contact details, along with seating allocation, will be kept by Ticketlink for 56 days from the date of the performance
    • Patrons agree that all contact information will be available to public health officers upon request
    • Ticketlink will not share contact information with any third party other than the relevant health authority, and will not use the information for promotional purposes
  • No paper tickets will be printed at any time
  • Tickets will be issued in a digital, PDF format, and will be sent by email to the ticket purchaser, not individuals.
  • Patrons must either print their PDF ticket/s or ensure their ticket/s are available on their phones for scanning
  • No tickets will be mailed or held for collection at the Venue
  • If available, tickets purchased at the Venue will be by contactless payment methods only

At the event

  • The Patron is responsible for having their ticket/s available on their phone or printed out, with the barcode/s clearly visible, for scanning at the door. Tickets will not be reprinted at the Venue
  • Patrons must not attend if they are sick or have been overseas in the previous fortnight
  • Patrons may be asked health screening questions on arrival to the Venue and may be temperature checked
  • Patrons who are unwell, or who have a high temperature, will not be able to attend the event, and a full refund will be provided
  • Patrons agree to abide by all social distancing and health protocols
  • Patrons agree to follow the instructions of Venue staff at all times
  • If patrons do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse
  • Refunds or exchange of tickets will be available to any customer who has developed any Covid-19 symptoms after the purchase of tickets, or who has come into contact with anyone who is symptomatic or is a confirmed case
  • Patrons acknowledge that while the Venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the Venue at their own risk without recourse to claim against the Venue regarding health outcomes.