Buy online
Buying tickets
THE SAFEST WAY TO BUY
When buying tickets, think Ticketlink
Ticketlink is the only authorised ticket seller for Council venues including Tanks Arts Centre, Cairns Performing Arts Centre, Munro Martin Parklands and other events and venues in Cairns. Trusted since 1995, Ticketlink is a local ticketing service operated by the Cairns Regional Council and provides an in-person and telephone service, 5 days a week.
Tickets purchased from unauthorised sales channels may result in you being denied entry into one of our venues. Stay safe online and only purchase through authorised ticket sellers like Ticketlink. That way you know you are guaranteed entry and can enjoy the event.
Make a school booking or group booking
Buying guide
- We accept Visa and Mastercard, eftpos, and cash.
- A booking fee applies to all tickets purchased
- Ticketlink adheres to the Live Performance Australia Ticketing Code of Conduct
Tickets are sold by Ticketlink as agent for and on behalf of “The Presenter” (the party who presents the event, including a promoter or producer or venue as the case may be, details of which are available from Ticketlink, and whose name may appear on the front of the ticket), and subject to terms and conditions. Read all terms and conditions.
Read or download Live Performance Australia's guide to buying tickets safely and securely ( PDF, 205 KB )
Read or download the 'Live Performance Australia Ticketing Code of Practice' ( PDF, 0.34 MB )
eTickets
- eTickets / tickets by Email (available for most events). Tickets are sent as a PDF document attached to your email confirmation (one ticket per page), from 48 hours prior to event start time. You can either print these tickets at home, or open the PDF ticket on your phone and present at the door.
Collect from Box Office Tickets
- If collecting your tickets from the venue prior to the show, you should pick up your tickets at least half an hour before the show is due to start. During this time the box office will only manage enquiries regarding the immediate performance. No ticket sales for other events can be made at this time
- When collecting tickets, please quote your booking reference number. This can be found on your email confirmation
Ticket prices and concession discounts are set by the event promoter, not Ticketlink, so prices and concession types will vary from event to event.
Please check for available event discounts when purchasing your tickets.
Guiding principles
- Concession amount may vary per production or performance, at the discretion of the promoter
- Senior's discounts generally apply to holders of any government-issued Seniors Card
- Children's concessions are available to patrons aged 3-11, and sometimes up to 17; Entry for children under 3, who do not occupy a seat, is generally free. However this may not apply to all events.
- Some children's shows require patrons 12 months and older to have tickets. Please check performance information carefully.
Event Ratings generally give an indication of the suitability of events for different age groups. However, please note that an MA15+ or R rating is not necessarily given because of the content of the event but because of liquor licensing requirements.
| G | Suitable for all ages |
| PG | Parental guidance recommended |
| M15+ | Recommended for mature audiences 15 years and over |
| MA15+ | Restricted to mature audiences 15 years and over |
| R | Restricted to adults 18 years and over |
Ticketlink does not set the ticket refund and exchange policy for events.
Ticket refunds and exchanges are at the discretion of the event promoter. Therefore some events will allow refunds/exchanges and some will not. Please check with ticket office staff when purchasing your tickets
Tickets are sold, exchanged and refunded subject to the conditions printed on the ticket (front and reverse) and in accordance with the 'Live Performance Australia Ticketing Code of Practice'
When refunds are permitted, or in the event of the cancellation of a performance, monies will only be refunded to the credit card or eftpos card that was originally used to purchase the ticket/s.
Where tickets are purchased through a third party authorised agent or authorised point of sale (not purchased directly through Ticketlink), monies will be refunded to the agent. It is the agent’s responsibility to return these monies to their customers.
Ticketlink is a business, and like any business it needs to charge for its services.There are no hidden fees, you only ever pay the advertised price.
Booking fees
All tickets purchased through Ticketlink incur a booking fee, regardless of the method used to make the purchase. Internet, counter and phone sales all incur a booking fee of 5% of the ticket price, capped at $2 per ticket. This fee is included in the advertised price.
Exchange/refund fee
If an event promoter allows tickets to be refunded or exchanged a $2.50 per ticket fee applies.
Surprise someone with a Ticketlink Gift Voucher and let them choose the event. It's the perfect way to give memories that will last a lifetime
- Personal gift – beautifully presented in a gift wallet.
- Employee incentive – reward staff and build teams.
- Promotional campaign – align your brand with an event.
- Customer rewards – business incentives.
Gift vouchers are:
- Redeemable for any event on sale through Ticketlink.
- Valid for three years from the date of purchase.
- Non-refundable.
How to buy a voucher
- Online, choosing a fixed value gift voucher of $20, $50 or $100 value.
- Online, choosing your own dollar value gift voucher.
- By phone on 1300 855 835.
- In person at the Ticketlink box office.
Voucher delivery methods
- By email.
- Collect at the Ticketlink box office.
Redeeming a voucher
- May be redeemed online, by phone or in person.
- The full value of the voucher does not have to be used in a single transaction; the remaining balance will be issued as a new gift voucher for future use.
- If tickets cost more than the value of a gift voucher simply make the additional payment using your credit/debit card.
Many Ticketlink events are suitable for school groups, from prep to year 12, and special group discounts are often available.
Make a school group booking
To make a school group booking:
- phone Ticketlink on 1300 855 835 or
- complete the School Group Booking Online Form
When making a booking you will need to know the:
- total number of students attending
- total number of teachers attending, and
- contact details for your school including email, phone and fax numbers.
Payment
You may change the number of people attending until the time of payment. If you have extra seats on the day of the performance we encourage you to invite other parents and family members to fill the seats you have paid for.
When booking seats you will be given a payment date. Failure to make payment by the due date could result in your seats being forfeited.
Tickets
Tickets are not issued for school groups. Seated events are managed by the ushers according to a seating plan prepared by Ticketlink staff. If you would particularly like tickets to be printed for your students, please contact Ticketlink by phone or email.
Teacher resource materials and education kits
Education kits and resources to enhance the school experience are linked to the event page when they are available.
Education kits can be downloaded free of charge from the event page when available.
Discounts
Ticketlink encourages group bookings for performances and frequently offers special group prices for bookings of 10 or more people. Discounts are also offered, on occasion, to smaller groups.
See individual events for details; group bookings can be made online for up to 10 people.
More than 10 people
If you would like to make a group booking for more than 10 people, or for more information, please:
- contact Ticketlink by phone on 1300 855 835 during business hours, or
- complete a Group Booking Online Form and we will contact you.
Frequently asked questions
You can choose your own seats when booking online, by phone or in person at the Ticketlink box office or agency.
Event seating plans are available on each website event page or at the Ticketlink office. Seating plans can also be emailed to you on request.
If you do not wish to choose your own seats when booking online select the 'choose the best seats for me' option. You will always be allocated the best available seating and your group will not be split.
No, Ticketlink does not hold tickets without payment. Tickets must be paid in full at the time of the booking. The only exception is group or school bookings. If you are making a group booking for 10 or more people we will put your seats on hold for a short time to allow you to collect payment from your group. Read more about making a group booking.
If you require specific seating or need to remain in a wheelchair for the duration of a performance, please let our box office staff know at the time of booking in person or by telephone on 1300 855 835. Ticketlink staff will ensure that you have the best seating arrangements for your needs in the venue you will be attending, and advise on parking and access to the venue.
If you have difficulty walking up stairs, most venues can be accessed at street level or have access ramps. However, some areas of seating within a venue may not have suitable access. Ticket office staff can advise you of the best seats to suit your needs.
Queensland Government Companion Card program
Many events ticketed by Ticketlink support the Queensland Government's Companion Card Program which promotes fair ticketing for people who have a disability and a lifelong need for 'attendant care support' to attend venues and activities.
Munro Martin Parklands and Tanks Arts Centre are participating businesses, and nearly all events and performances held at these venues accept the Companion Card.
Other events ticketed by Ticketlink may accept the Companion Card, at the discretion of the event promoter.
Look for 'Companion Card accepted' on our event pages or check with our staff to determine if the card will be accepted for the event you want to attend.
How it works
Cardholders present their card when purchasing tickets at participating businesses and receive a free ticket to be used by their companion.
- Businesses affiliated with the program absorb the costs associated with the companion ticket
- The companion ticket is exempt from all booking fees
- The program is not a discount scheme, concession or benefit.
For further information about the Companion Card, and for details on how to apply for a card, visit the Queensland Government website.
Tickets are generally sent as PDF Tickets to your email account linked with Ticketlink. Do check your junk / spam folder for tickets as tickets are sent from 48 hours prior to performance. If you are attending an event with allocated seats Ticketlink can reissue your ticket/s for a small fee. Please bring photo ID to the ticket office.
If your event does not have allocated seating Ticketlink cannot reissue your ticket/s. Please contact Ticketlink and we will try to assist you if possible.
Providing your personal information can be helpful for a number of reasons:
- If your tickets are stolen/lost we can trace them to you and reissue the ticket if you are attending an event with allocated seating (tickets can not be reissued for general admission or events with non-allocated seating)
- If an error occurs that we were unaware of at the time of sale we can correct it
- If we need to change your seating, we can contact you before the performance, ensuring a hassle-free event for all
- If a show is cancelled we are able to contact you regarding your refund.
Although these occurrences are rare they do happen and it does help us to serve you better.
And, if you have give us permission to do so, we can send you information on events and special offers.
Standard identification such as a driver's license or credit card may be required to collect your tickets as well as proof of any concessions you have claimed.
Most venues do not have specific dress codes but footwear is usually a requirement for health and safety reasons. For most events smart casual is fine, but please feel free to dress up if you would like to. Certain events, such as formal balls, may have specific dress codes. This information will be detailed on the event page.
This will depend on the suitability of the event for children. Event ratings and content are listed on the specific event page. If a baby or young child disrupts a performance you may be asked to leave.
Can I take food and drink into the event?
This will depend on the event. Generally bottled water is fine. Some venues may restrict food to items sold at the venue. If there are restrictions these will usually be listed on the specific event page.
When should I arrive?
Events start promptly at the time stated on your ticket. Make sure you leave plenty of time to park your car, walk to the venue and find your seat (if you are attending a seated venue).
A good rule of thumb is to arrive 20 to 30 minutes prior to the start time on your ticket. Several venues have licensed bars where you can purchase drinks prior to the performance or during intervals.
What happens if I'm running late?
For seated events, you will be asked to wait in the foyer or at the entrance of the venue until a suitable break in the performance. This is for safety reasons and to cause as little disruption as possible to the performers and other patrons. For general admission events, you may enter at any time.